IATF 16949 - ISO/ TS 16949 consultants - Automotive Quality Management Standard

IATF 16949: 2016- ISO/ TS 16949 consultants

Introduction

The automotive industry Quality Management System (QMS) consists of ISO/TS 16949- IATF 16949  Standard and the related customer-specific requirements (CSR).

  • The 4rd edition is the latest version and it was published on the Oct 2016. It has been technically updated to align with ISO 9001:2015 Standard. The previous revision was based on ISO 9001:2015.
  • Customer-Specific Requirements (CSR) is the additional requirements imposed by the OEM. These requirements will form part of the audit criteria during the certification & internal audits.

ISO/TS 16949- IATF 16949  was developed by IATF (International Automotive Task Force) members and approved by ISO (International Organization for Standardization) for publication. It is an industry specific Quality Management System (QMS) catering for automotive industries with the following objectives:

  • Promote continue improvement
  • Emphasis defect prevention, and
  • Continual waste and variation reduction.

Overview

The Standard is based on ISO 9001:2015 standard with additional common automotive industry requirements. The requirements are encompassed in 5 clauses, namely:

  1. Quality Management System,
  2. Management Responsibility,
  3. Resource Management,
  4. Product Realization,
  5. Measurement, Analysis & Improvement.

Exclusion to the requirements is only limited to the product design & development processes.

Organizations that spearheading for certification must be parts of the automotive supply chain that provides value added activities or services to their customers. The term “automotive” include cars, buses, trucks, motorbikes but exclude special purpose vehicle such as tractors for agricultural purposes. Producers of automotive after-market products or providers of support services such as warehousing, transportation, calibration and others are not eligible for certification. Scope of certification includes site where value added activities are performed as well as remote locations if any where support services are provided.

The ISO/TS 16949- IATF 16949  Standard was an international effort to develop a common Quality Management System for automotive industry. It was initially presented as an alternative to those organizations that were certified to US9000, VDA 6.1, AVSQ and EAQF. However, with the retirement of QS 9000, AVSQ and EQFQ in recent year, more and more companies have chosen to be certified with ISO/TS 16949- IATF 16949.

Is ISO/TS 16949- IATF 16949  relevant to your organization?

It is part of the common procurement requirement among the IATF members that all their suppliers, especially tier-1 suppliers shall be certified to ISO/TS 16949- IATF 16949. JAMA strongly encourages their members’ suppliers to be certified to the ISO/TS 16949- IATF 16949. In recent years, more are more OEMs (besides IATF and JAMA members) are encouraging or has made it part of the procurement requirements that require their suppliers to be 3rd party certified to ISO/TS 16949- IATF 16949, one of those examples is Proton in Malaysia.

Notes:

  • IATF members include the following vehicle manufacturers: BMW Group, Chrysler Group LLC, Daimler AG, Fiat Group Automobiles, Ford Motor Company, General Motors Corporation (including Opel Vauxhall), PSA Peugeot-Citroen, Renault, Volkswagen AG and the vehicle manufacturers respective trade associations - AIAG (U.S.), ANFIA (Italy), FIEV (France), SMMT (U.K.) and VDA (Germany)
  • JAMA members include the following vehicle manufacturers: Daihatsu Motor Co., Ltd, Fuji Heavy Industries Ltd., Hino Motors, Ltd., Honda Motor Co., Ltd., Isuzu Motors Ltd., Kawasaki Heavy Industries, Ltd., Mazda Motor Corporation, Mitsubishi Motors Corporation, Mitsubishi Fuso Truck & Bus Corporation, Nissan Motor Co., Ltd., Suzuki Motor Corporation, Toyota Motor Corporation, UD Trucks Corporation, and Yamaha Motor Co., Ltd.

Global adoption

At the end of June 2010, a total of 42,189 certificates were issued to ISO/TS 16949. Asia Pacific region accounted for the biggest number of certificates issued - 16,585 (47%). Among all the countries, China was the fastest growing country which itself accounted for 13,031 (31%) certificates.

Benefits

IATF has set up an IATF Global Database Customer Portal that allows anyone to check the validity of the certification certificates. This provides a simple mean for any organization to verify its supplier ISO/TS 16949 certification status. The benefits of being certified to ISO/TS 16949- IATF 16949 Standard includes but not limited to:

  • Quality improvement in product & process,
  • Additional confidence to the customers,
  • Common approach for managing Quality Management System,
  • Reassignment of resources to quality improvement and
  • Reduction in the multiple 3rd party registrations.

Auditing

ISO/TS 16949- IATF 16949 requires organization to plan and conduct internal audit at the planned interval as well as having Its QMS to be audited by the appointed 3rd party certification body on the annual basis.

Internal Audits

ISO/TS 16949- IATF 16949 Standard requires that the internal auditors be competent on the basis of education, skill, training and experience. Organization can decide the criteria for competency. However, certain OEMs through their customer-specific requirements (CSR) spell out the criteria for internal auditor competency. Nevertheless, in general a competent auditor must be able to demonstrate certain level of competency in the following subjects:

  • Understanding of the ISO/TS Requirements,
  • Process Based Approach in Auditing,
  • Understanding of the Core Tools (SPC, MSA, FMEA, APQP and PPAP)
  • Applicable Customer-Specific Requirements

Notes:

  • SPC – Statistical Process Control
  • MSA – Measurement System Analysis
  • FMEA – Potential Failure Modes and Effect Analysis
  • APQP – Advanced Product Quality Planning
  • PPAP – Production Part Approval Process

Appointed internal auditors must not audit their own work. Internal audit is allowed to be outsourced to outside parties such as consultant to carry out. It is sometime more effective than using its own staff but the costs can be high.

Unlike other management systems audit, ISO/TS 16949- IATF 16949 audit must be planned and conducted to cover all working shifts. The internal audit must be planned on the annual basis, and take into the consideration the importance of the processes to be audited as well as the results from the previous audits. In addition, the internal audit itself is divided into 3 distinct types of audit – Quality Management System (QMS) Audit, Manufacturing Process Audit and Product Audit. QMS audit focuses on the conformance of ISO/TS 16949- IATF 16949 and other related QMS including CSR requirements. Manufacturing Process Audit focuses on verifying the effectiveness of each manufacturing processes. Lastly, the Product Audit is focusing on auditing the product requirements at the appropriate stages from production to delivery to ensure product requirements are met.

All the findings that against the audit criteria will be issued with a Non-Conformance (NC) note and corrective action (CA) is required to be carried out by the auditees to address the root cause(s) of the problem to prevent recurrence. OFI (Opportunity for Improvement) or Observations were issued by the auditors to address the potential non-conformance findings. Preventive Actions (PA) were sometime initiated to address the OFI or Observation to prevent occurrence of the potential non-conformance.

Internal audit must be viewed positively in the organization as it provides a platform for continuing improving the organization’s QMS. The internal audit results are one of key inputs to the Management Review.

External Audits

All the external auditors are trained and qualified by their respective IATF Oversight Office (SMMT, IAOB, VDA, IATF France, QMC and ANFIA). All the auditors need to have at least 6 years of full time working experiences in the automotive industries with at least 2 years in the quality assurance activities. Throughout the year, IATF Oversight Office will perform witness audit on the auditors to ensure they maintain the high level of competency, consistency and professionalism.

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